Bob Bordone is a Senior Fellow at Harvard Law School, founder and former director of the Harvard Negotiation and Mediation Clinical Program, former Thaddeus R. Beal Clinical Professor of Law at Harvard Law School, and founder of The Cambridge Negotiation Institute. He is co-author of Designing Systems and Processes for Managing Disputes, and co-editor of The Handbook of Dispute Resolution.
Today on the show we discuss: how to handle difficult conversations and conflict effectively, communication techniques to gain respect and authority, how to protect yourself from manipulation and deal with difficult people, an underrated communication skill you should work on, how to say no without damaging your relationships, why self awareness is so important for improving your communication and much more.
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